Ekong Monday Udo

Customer Service Representative

Abuja, NG.

About

Customer-focused professional with a background in public administration and internal security, adept at delivering compassionate and efficient service. Proven ability to quickly master new systems, resolve complex inquiries, and uphold strict privacy and compliance standards, driving positive customer experiences. Eager to leverage strong problem-solving and communication skills to contribute to improving health outcomes and operational excellence in a dynamic customer service environment.

Work

Crispy Chicken

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Internal Security Officer

Calabar, Cross River State, Nigeria

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Summary

Maintained a secure and compliant environment, proactively safeguarding company assets and ensuring operational continuity while strictly upholding safety policies.

Highlights

Proactively secured premises, safeguarding company assets and ensuring uninterrupted operations through diligent monitoring and rapid response.

Monitored activities to prevent disturbances and theft, effectively minimizing potential losses and enhancing safety for over 100 daily customers and employees.

Ensured strict adherence to all company safety policies and protocols, establishing a compliant and secure operational framework.

Rennet

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Cleaner

Jabi, Abuja, Nigeria

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Summary

Maintained pristine office environments and supported general facility upkeep for GTBank, ensuring high hygiene standards for staff and visitors.

Highlights

Consistently maintained high standards of cleanliness and sanitation across multiple office environments, contributing to a professional and healthy workspace for over 50 staff members.

Ensured strict adherence to all hygiene protocols, supporting a safe and compliant facility for all staff and visitors and reducing health risks.

Provided essential facility upkeep support, optimizing operational efficiency and ensuring a well-maintained environment that enhanced user experience.

Derby Lotto

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Sales Representative

Calabar, Cross River State, Nigeria

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Summary

Promoted and sold company products, cultivating positive customer relationships and consistently contributing to achieving sales targets.

Highlights

Proactively engaged customers to promote and sell company products, effectively driving product awareness and generating leads for new sales.

Addressed diverse customer inquiries, providing timely and accurate information that enhanced satisfaction and built strong rapport, improving customer retention.

Contributed to achieving daily sales targets by consistently delivering effective product presentations and exceptional customer service, supporting overall business growth.

Education

University of Calabar

Calabar, Cross River State, Nigeria
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Bachelor of Science (B.Sc.) Public Administration

Languages

English

Certificates

Diploma in Computer Application

Success Computer Institute

Skills

Customer Service

Inbound/Outbound Calls, Email Communication, First-Call Resolution, Customer Relationship Management.

Communication & Problem Solving

Active Listening, Conflict Resolution, Rapport Building, Issue De-escalation, Critical Thinking, Solution Formulation.

Compliance & Administration

Policy Adherence, HIPAA Compliance, Documentation, Data Privacy, Record Keeping, Administrative Support.

Technical Proficiency

Windows PC Applications, Microsoft Office Suite, Quick Learner (New Systems), Data Entry, Troubleshooting.